General Questions
How does your system work?
Our system uses GPS-enabled hardware installed in your vehicles or assets, which communicates with our cloud-based platform. You can monitor locations, receive alerts, and analyze performance through our dashboard or mobile app.
Features and Plans
What features are included in the new plan?
We’ve simplified our pricing to a flat rate of $22 per device per month, and now all features are included in this single plan. You get access to:
- GPS tracking
- Geofencing
- Tamper alerts
- Usage history
- AI-driven analytics
- Route optimization
- Driver behavior tracking
- Advanced reporting
- Maintenance tracking
No more tiered plans—everyone gets the full suite of features at one simple price.
What happened to Fleet Basic and Fleet Advanced?
We’ve combined all our tracking solutions into a single, all-inclusive plan for $22 per device per month. This means you no longer have to choose between different tiers—every customer gets the best features.
Can I customize my plan?
Our new flat-rate model includes all features by default, so there’s no need for tier customization. However, if you have specific needs for API integrations, bulk discounts, or enterprise solutions, contact us, and we’ll be happy to discuss tailored solutions.
Can I track my vehicles and assets in real time?
Yes! Our platform provides real-time GPS tracking with live updates, detailed location history, and alerts.
What kind of reports can I generate?
What kind of reports can I generate?
Since all features are included, you can generate comprehensive reports on:
- Fuel efficiency
- Driver behavior
- Route history
- Maintenance schedules
- Tampering alerts and geofence violations
Technical and Security
Is your platform mobile-friendly?
Absolutely! Our platform is accessible via desktop, tablet, and mobile devices, allowing you to manage your fleet or assets on the go.
What hardware do I need to use your service?
We provide compatible GPS trackers and telematics devices. If you already have devices, we can check compatibility with our system.
How secure is my data?
Security is a top priority. Our platform uses encrypted communication and secure cloud storage to protect your data.
What happens if a GPS tracker is tampered with?
Our system sends immediate tamper alerts, allowing you to take swift action to protect your assets.
Can I set up geofences?
Yes, you can create custom geofences to monitor specific areas and receive alerts when vehicles or assets enter or leave those zones.
What happens if there’s no network coverage?
Our devices store location data offline and sync it with the platform once the connection is restored.
How often is GPS data updated?
Updates are provided in real-time, with location refresh rates depending on the device and settings.
Billing and Contracts
Do you offer a free trial or demo of your platform?
Yes, we offer a free trial/demo to help you explore our platform and understand how it fits your business needs.
What are your pricing options?
Our pricing is based on the plan you choose and the size of your fleet or number of assets. Contact us for a customized quote.
Are there any long-term contracts?
No, we offer flexible month-to-month subscriptions with discounts for annual plans.
Scalability and Use Cases
Can I use your system for a small fleet or single asset?
Absolutely! Our solutions are scalable, making them suitable for businesses of all sizes.
What industries do you serve?
We work with a variety of industries, including logistics, construction, agriculture, and service-based businesses.
Support and Onboarding
How long does it take to set up your system?
Setup is quick and straightforward. Most businesses can have their system up and running within a week, depending on the size of their fleet or assets.
What kind of support do you offer?
We provide Monday-Friday 9AM-5PM (24/7 customer support available on contract), onboarding assistance, and ongoing training to ensure you get the most out of our platform.